Privacy policy

Your privacy and General Data Protection Regulations

How we use your information

This privacy notice tells you what to expect when Flourish Acupuncture collects personal information. Personal information is held strictly in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018.

It applies to information we collect about:

  • Visitors to our websites
  • People who use our services
  • Job applicants and our current and former employees
  • Complaints/share your experience information
  • Any other information that you choose to send to us

Visitors to our website

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way that does not identify anyone. We do not make any attempt to find out the identities thse visitors. We will not associate any data gathered from these sites with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Search engine

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Flourish Acupuncture or any third party.


We may in the future deliver an e-newsletter to users requesting this service. We will gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.

People who telephone us

When you call Flourish Acupuncture we may record your call for training purposes and to help us improve our service.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Complaints about Flourish Acupuncture

All complaints about Flourish Acupuncture are treated seriously and we will only use the personal information we collect to process the complaint and to check on the level of service we provide. For details see our complaints policy.

Online promotions and competitions

When entering an online promotion or competition run by Flourish Acupuncture, note that any information gathered is stored in a secure manner on systems administered directly by Flourish Acupuncture, and not on any third party systems nor on any host social media platforms.

Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual’s prior consent.

The information an individual provides, including name and contact information, will not be sold or distributed in any manner and will be used solely by Flourish Acupuncture, at the discretion of Flourish Acupuncture. For further details please see our terms and conditions.

Job applicants, current/former Flourish Acupuncture employees

When individuals apply to work or take up a position at Flourish Acupuncture, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third-party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We may use depersonalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Access to personal information

You can obtain confirmation of the basic information that we hold about you at any time. If it is incorrect we will correct it when we have received the appropriate notice or evidence from you in writing. You can make a request in writing for information that we hold about you. This is more commonly referred to as Data Subject Access Request.

To make a request to Flourish Acupuncture for any personal information we may hold about you, you should put your request in writing.

Please email or write to:

Flourish Acupuncture
38 Oatlands Road
KT20 6BS

Other websites

If you transfer to another website from a link within the Flourish Acupuncture website, this privacy policy does not apply. We recommend you examine all privacy statements for all third-party websites to understand their privacy procedures.

Changes to this privacy notice

We aim to keep our privacy notice under review. This privacy notice was last updated on 8 November 2021.

Who to contact

If you wish to request information about our privacy policy, please email or write to:

Flourish Acupuncture
38 Oatlands Road
KT20 6BS

You can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.